Pre-Authorization FAQs
Q: What is Pre-Authorize Payment or pre-authorization?
A: Pre-Authorize Payment / Pre-authorization is a security measure where a specified amount of money is temporarily held on your card to verify its validity and ensure funds are available for potential charges related to your booking. This is not an actual charge.
Q: How can I tell if it’s a pre-authorization or an actual charge on my mobile banking app?
A: On most mobile banking apps, a pre-authorization is typically listed as a ‘pending’ transaction. It may not immediately reflect on your balance or may be noted separately from finalized charges. If you’re unsure, you can check the transaction details, where pre-authorizations often have a note stating that it’s a hold or pre-authorization, not a final charge. If in doubt, contact your bank for confirmation.
Q: Why does bcdrivetest.ca use pre-authorization?
A: We use pre-authorization to secure your booking and ensure a smooth process. It helps verify payment methods without taking immediate payment, allowing for adjustments or cancellations as needed.
Q: How long does the pre-authorization hold last?
A: The hold typically lasts up to five days, depending on your bank or card issuer. After verification or upon booking completion, the hold is released, or the charge is finalized.
Q: Can I cancel a pre-authorization?
A: Yes, if your booking has not yet been finalized or charges applied, you can cancel the pre-authorization. Please contact our support team for assistance.
Q: What payment methods support pre-authorization?
A: Most credit and debit cards allow for pre-authorization. Our platform, powered by Stripe, supports various cards including Visa, MasterCard, and American Express, as well as e-wallets like Apple Pay and Google Pay for pre-authorization.
Q: Are there any fees associated with pre-authorization?
A: No, bcdrivetest.ca does not charge any fees for pre-authorizing your payment. However, it’s essential to check with your card issuer for any potential hold-related policies.
Q: Is my payment information secure during pre-authorization?
A: Absolutely. Your payment information is processed securely through Stripe, employing advanced encryption and fraud prevention tools to protect your transaction.
Q: What happens if a pre-authorization fails?
A: If pre-authorization fails, it may be due to insufficient funds or bank restrictions. Please try another payment method or contact our support team for further guidance.
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